Mercedes-Benz Holds Regional Service Excellence Award Ceremony Celebrating Service Personnel’s Dedication across the Region

Mercedes-Benz celebrated its dealer partner network in a Regional Service Excellence Award ceremony held at the Four Seasons Hotel, Kuala Lumpur. The event was attended by over 650 attendees both physically and virtually including attendees from the Mercedes-Benz HQ in Germany and Mercedes-Benz South East Asia II region comprising 49 dealer partners across six countries.  

The third installation of this prestigious regional award ceremony is part of Mercedes-Benz efforts to appreciate, recognise and motivate Retail Service Personnel who attained significant achievements in the Customer Satisfaction Program by delivering the Best Products, the Best Service and the Best Customer Experience to Mercedes-Benz owners.

Mercedes-Benz presented a total of 35 awards across four categories in the Regional Service Excellence Award Ceremony, which were Top Service Advisor Awards, General Distributor Awards and both the most coveted Top 3 Super League and Champion League Award for the respective countries in the region. Winning dealers and personnel received trophies, medals, and certificates to honour their dedication and hard work.

The highlight of the evening were the recipients of the Mercedes-Benz Champions League Award which was presented to Hap Seng Star Sdn Bhd (Bukit Tinggi), PT. Panji Rama Otomotif Gandaria from Indonesia and Cycle & Carriage Industries, Eunos from Singapore; while the Super League Award which was presented to Hap Seng Star Sdn Bhd (Kuching) and PT. Hartono Raya Motor Bali from Indonesia. These dealerships excelled across all the touchpoints to achieve the highest overall score in service excellence and customer satisfaction in the region.   

This Mercedes-Benz Regional Service Excellence Award program was conceived with the aim to recognize and motivate retail service personnel who have a direct impact on our customer’s ownership experience. With over 2,063 service personnel in the region, this program continuously raises the bar and standards of service excellence where performance evaluations are done on both a regional and global scale.

Below is the full list of winning dealerships in the region:

Category	Country	Dealership
Champions League	Malaysia	Champion	Hap Seng Star Sdn Bhd (Bukit Tinggi)
		1st Runner Up	Hap Seng Star Sdn Bhd (Melaka)
		2nd Runner Up	Cycle & Carriage Bintang Berhad (Johor Bahru)
	Indonesia	Champion	PT. Panji Rama Otomotif Gandaria
		1st Runner Up	PT. Dipo Angkasa Motor
		2nd Runner Up	PT. Mercindo Autorama Mampang
	Singapore	Champion	Cycle & Carriage Industries, Eunos
Super League	Malaysia	Champion	Hap Seng Star Sdn Bhd (Kuching)
		1st Runner Up	Hap Seng Star Sdn Bhd (Kota Kinabalu)
		2nd Runner Up	Hap Seng Star Sdn Bhd (Setia Alam)
	Indonesia	Champion	PT. Hartono Raya Motor Bali
		1st Runner Up	PT. Hartono Raya Motor Surabaya
		2nd Runner Up	PT. Kedaung Satrya Motor
General Distributor Award		Philippines [CATS Motors Inc. (Greenhills)]
Top Service Advisor Award	Malaysia	Alagesan A/L Krishnan (Cycle & Carriage Bintang, Petaling Jaya) Chong Kim Choy (Cycle & Carriage Bintang, Johor Bahru) Gordon Lee Jaw Shyang (Hap Seng Star, Kota Kinabalu) Harishan A/L Viswanathan (Cycle & Carriage Bintang, Batu Caves) Muhammad Hafiz Bin Nor Azlim (Hap Seng Star, Melaka) Stewart Tan Kok Loong (Hap Seng Star, Setia Alam) Syahmi Bin Marzukhi (Cycle & Carriage Bintang, Alor Setar) Tan Boon Chieong (Cycle & Carriage Bintang, Johor Bahru) Tan Liang Ching Twinkle (BR Jaya) Tee Yi Tong (Hap Seng Star, Bukit Tinggi)
	Singapore	Selvaraju S/O Subbiah (Cycle & Carriage Industries, MB Center) Francis Aw Lai Hee (Cycle & Carriage Industries, Eunos) Joe Goh Choon Beng (Cycle & Carriage Industries, Pandan Loop)
	Indonesia	Luthfitaris Haidiazi Soehartono (PT Panji Rama Otomotif Gandaria) Muhammad Solihin (PT Mercindo Autorama Mampang) Sulistyono (PT Hartono Raya Motor Surabaya)
	Brunei	Mohammad Azizan Zaini (Jati Transport)
	Philippines	Hansel Calicdan (CATS Motors Inc, Greenhills)
	Sri Lanka	Amantha Yapa (Diesel & Motor Engineering) Sahinda Wasalathanthrige (Diesel & Motor Engineering) Shelton Wijerathne (Diesel & Motor Engineering)